CAREER OPPORTUNITY:

Client Support Specialist

F/T, Permanent

Neovation is a young, quickly growing company. Founded in 2012, we're looking to continue our solid growth for the next six years and beyond! Neovation focuses on educational technologies (ed-tech) as well as e-learning and providing an extraordinary training experience for our clients.

We’re looking for a quick thinking, passionate, competent person that will quickly assess and triage incoming support tickets and inquiries; ensure customers are delighted with our responses, assist in defining our product requirements and participate in QA activities.

You will juggle multiple tasks, meet tight timelines and focus on high-quality results. Don’t apply if you want a slow paced job, where you do the same thing every single day, or just want to work on a single task at a time!

  • You have a proven record of building rapport with clients and delighting them on a daily basis
  • You are a patient coach and effective teacher to all clients regardless of their technical proficiency
  • You are a critical thinker and self described continuous learner
  • You have a proven technical and analytical aptitude
  • You can effectively prioritize a multitude of tasks
  • You have demonstrated attention to detail
  • You’re passionate about maximizing client engagement and thus retention
  • You can work independently with minimal supervision
  • You have a willingness to master our platforms
  • You’re able to pass a criminal background check
  • English/French bilingual (a strong asset, but not mandatory)
Icon: Lightbulb - Innovation in Learning - Neovation Learning SolutionsIcon: Lightbulb - Innovation in Learning - Neovation Learning SolutionsIcon: Lightbulb - Innovation in Learning - Neovation Learning Solutions

Does this sound like you?  Are you looking for a challenge?

If so, contact Dan with a resume at careers@neovation.com.

Dan Belhassen
President, Neovation Corporation

If you have what it takes, send us your resume & cover letter with a subject line that describes you in 5 words or less.

Contact Dan with your resume & cover letter at careers@neovation.com.

Dan Belhassen
President, Neovation Corporation

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race/ethnicity, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital or parental status, veteran status, disability, political affiliation or whether you prefer Android over iOS.

Ready to join our team?

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