Client Support Specialist

Neovation is a young, quickly growing company. Founded in 2012, we're looking to continue our solid growth for the next six years and beyond! Neovation focuses on educational technologies (ed-tech) as well as e-learning and providing an extraordinary training experience for our clients.

We’re looking for a quick thinking, passionate, competent person that will quickly assess and triage incoming support tickets and inquiries; ensure customers are delighted with our responses, assist in defining our product requirements and participate in QA activities.

You will juggle multiple tasks, meet tight timelines and focus on high-quality results. Don’t apply if you want a slow paced job, where you do the same thing every single day, or just want to work on a single task at a time!

• You have a proven record of building rapport with clients and delighting them on a daily basis
• You are a patient coach and effective teacher to all clients regardless of their technical proficiency
• You are a critical thinker and self described continuous learner
• You have a proven technical and analytical aptitude
• You can effectively prioritize a multitude of tasks
• You have demonstrated attention to detail
• You’re passionate about maximizing client engagement and thus retention
• You can work independently with minimal supervision
• You have a willingness to master our platforms
• You’re able to pass a criminal background check
• English/French bilingual (a strong asset, but not mandatory)