Nissan values forward-thinking innovation and excellence — making them a perfect pairing for OttoLearn's gamified microlearning platform technology.
Nissan Australia has been a part of the global Nissan brand since 1972. The Renault-Nissan Alliance, a global automotive group, manufactures and sells more than 60 vehicle models around the world.
Nissan Australia operates a car-parts manufacturing unit as well as over 180 dealerships with thousands of sales personnel and technicians. A leader in electric vehicle production as well as a pioneer in pairing artificial intelligence with vehicle technology, Nissan values forward-thinking innovation and excellence.
This is an amazing tool — we’re getting employees to continually engage in learning to allow that retention. And it allows us to measure where the knowledge gaps are immediately. We can then develop activities to cover any knowledge gaps. It also allows the principals of the dealerships to encourage their employees because now they will have a dashboard that demonstrates to them ‘this person isn’t proficient in the sales techniques’ or ‘isn’t proficient in this particular product.’
With thousands of potential learners in Australia, Nissan needed a way to ensure that learners in different roles — sales professionals, service professionals, and technicians — mastered and retained content in their specific areas of expertise while also learning corporate values and goals.
Nissan’s groundbreaking smart vehicle technologies improve safety and enhance the driving experience. Technicians need intimate knowledge of how these technologies work. And sales personnel need to understand them in order to effectively convey the excitement of Nissan’s innovations to buyers.
Their conventional training alone was not enough for these busy employees to build long-term retention of essential content. Nissan Australia sought an agile training solution that could be updated quickly as new features emerged and would demonstrably improve learner engagement and retention. It had to work with Nissan’s SABA learning management system and provide mobile-first, on-demand access to short, relevant, and focused content.
Nissan Australia’s emphasis on innovation, transparency, and embracing emerging technologies made mobile-first OttoLearn a natural choice.
OttoLearn agile adaptive microlearning applies proven adult learning and cognitive science principles, including spaced repetition and building mastery using instructional scaffolding.
In the first month after deployment, OttoLearn has engaged nearly 4,000 Nissan Australia learners in more than 1,200 Activities. Learner numbers and content continue to grow. Otto’s brief, relevant, and immediately useful content is appealing: One staffer achieved mastery in just three days, Trinh said.
We were wowed — and we still are — by the Netflix-style interface. That really is aesthetically pleasing and it’s also intuitive and easy to use. And for us, that’s really important.