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Success Stories
Our LMS provided scalable and highly customized training portals and dashboards for an exceptional learner experience while meeting business-critical timelines.
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Automotive retailers want to provide a great customer experience — so great that buyers will return over and over to service their vehicles and purchase their next one.
Using advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments, while delivering a convenient, transparent, and trust-building experience to consumers.
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The LMS that Dealer-FX was using lacked key features — in particular, the company needed a knowledge base and the ability to customize portals and dashboards for each customer while delivering the same content and services.
As their LMS contract neared an end, Dealer-FX sought a solution that would quickly and seamlessly take over from their old LMS while adding new features. Training administrators needed the ability to track instructor-led training (ILT), for example, and sought improved reporting on learner progress. They also needed to be able to offer content from a knowledge base and document library that ensured that each of their customers had access only to their branded content.
The highly motivated Dealer-FX team needed to move quickly to seamlessly transition to a new LMS.
The SmarterU team had just over two weeks to implement a solution and ensure that critical data, customer records, and existing branding and customizations transferred smoothly to Dealer-FX’s new SmarterU LMS.
Prior to implementing SmarterU, the Dealer-FX team worked with a sandbox system. SmarterU’s Client Success team was there for them from day one — on daily calls to answer questions. And the Dealer-FX team had questions; they kicked the tires on every aspect of SmarterU.
The preparation paid off — the Dealer-FX and SmarterU teams collaborated on a speedy deployment, pulled in legacy data, and created custom, branded portals and dashboards for each Dealer-FX client.
The smooth transition included:
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