Outstanding LMS support and customer service defines our partnership that has seen InMotion enhance and evolve its training program to meet the needs of its growing company.
A leading airport-based electronics retailer, InMotion stores connect travelers with cutting-edge electronics and accessories, such as noise-canceling headphones and portable power. Leisure and business travelers alike can find the technology they need to make their travel more enjoyable.
InMotion carries innovative travel gear as well, such as roller bags, backpacks, and laptop bags for the entire family, providing a one-stop shop for savvy travelers.
We were inexperienced with how to operate an LMS, but we knew we needed to take the next step with the growth of our training department. From the very beginning, we were treated with respect, encouragement, and a whole lot of help.
A successful airport-based retailer, InMotion lacked online training expertise. As the company rapidly expanded to more than 120 stores, they knew they needed to “take the next step” and implement a professional training strategy, which they did by adopting a SmarterU LMS and using Neovation’s course builder to create eLearning courses. The SmarterU support team assisted them with an initial user sync — and they were off.
Then, a challenge: COVID-19 forced the temporary closure of all of InMotion’s stores and mass staff furloughs. Turning lemons into lemonade, InMotion sought to “maximize this downtime to further enhance how we were using SmarterU,” according to the company’s director of training, Anthony Sitchler.
The company takes an active role in its training development, leveraging training in how to maximize the capabilities of their SmarterU LMS (learning management system).
The SmarterU team built a true partnership with the InMotion training team, offering encouragement and guidance as InMotion team members grew in their experience and knowledge:
The key difference in our minds is the teamwork and partnership we have with SmarterU … We recommend SmarterU and Neovation to anyone wanting to have an LMS provided by a company that respects you and treats you as family and not a customer.