Be Powered by Knowledge and Fueled by AI™

News: Neovation and NASSCO Win Two 2026 Brandon Hall Group Gold Awards

Turn your company's knowledge into instant answers and proven skills

JoySuite answers only from the sources you approve, shows where each answer came from, and turns your own documents into courses. It works alongside the LMS you already use, or on its own.

Visit joysuite.com Talk to us
  • The Craig Weiss Group badge: #10 Learning System 2025
  • 14 daysfree trial with full access and no credit card required
  • $25 USDa month for your whole team, with unlimited users
  • 100+languages the assistant answers in

The answers are already in your organization, and people still can't reach them

Your policies are in one system, your procedures in another, and the judgment behind them in the heads of a few experienced people.

So the same questions land on the same people every day, and a simple report on who is behind on their training waits on an export and a ticket to IT.

Training falls behind as well. Material changes faster than courses can be rebuilt, and the request list keeps growing.

When a long-serving expert retires, much of what they knew leaves with them, because nobody wrote it down.

A general AI assistant doesn't fix this on its own. It answers from the open web, or from everything a user can technically open.

So nobody can tell which answers to trust, and the way work gets done stays the same.

A delivery worker checks something on a tablet among the boxes in his van.

What your teams get from JoySuite

  • Answers people can check

    Every answer names the document it came from, down to the section, and questions outside your approved sources are declined in plain words.

  • Training that keeps up with your material

    Course Studio turns a policy, a deck or a recorded call into a course draft your team can review in minutes.

  • Know-how that stays when people leave

    A retiring expert's knowledge becomes a virtual expert the team can ask by name, with each answer cited to where they said it.

  • Reports from a plain question

    Ask about your training or operations data in everyday words and get a chart you can click into.

  • One source behind everything

    Update a document once, and everything that draws on it reflects the change.

  • Room for everyone

    Contractors, franchisees, volunteers and members can use it alongside your staff, because no one is charged by the seat.

How JoySuite works

  1. Bring in what you know

    Upload your documents, write procedures in the Knowledge Center, or connect the systems you already use. JoySuite reads from them and changes nothing.

  2. Set what each assistant may use

    Your administrators choose the sources each assistant answers from. Ready-made assistants for HR, legal, sales and learning teams get you started.

  3. Ask in plain language

    People get cited answers, drafted documents and charts, in JoySuite or in an assistant placed inside your LMS.

  4. Turn the same material into training

    Course Studio drafts courses, quizzes and practice from your documents. Your team edits each draft, then publishes it in JoySuite or to your LMS as SCORM.

What you can do with JoySuite

JoySuite is our AI knowledge and learning platform. Everything below draws on the same approved material, so what people are told and what they are trained on stay the same.

Ask a question and get an answer with its source

The Knowledge Assistant answers from the sources you approve and the systems you connect, citing the exact document and section. When a question falls outside them, it says so instead of guessing.

People keep their own saved chats and can ask, summarize or translate in more than 100 languages.

It can draft a Word document, a PowerPoint deck, a spreadsheet or a PDF from your own material, or lay an answer out as a table, a timeline or a chart.

Teams save their best prompts as slash commands, so everyone sends the same good request by typing "/" and picking it from a list.

  • Ready-made assistants for leadership, people and HR, legal, sales and marketing, and learning and development, plus one for everyone
  • Custom assistants with their own scope and house rules
  • Command packs your administrators assign to each assistant
Knowledge Assistant on joysuite.com
Sample data. A question about returns, answered with its source.

Keep the material it answers from in one place

The Knowledge Center holds what the assistant reads: PDFs, Word files, spreadsheets, images, audio and video, in folders that carry their permissions down to everything inside.

Search works on meaning, so people find a document by what it says rather than what someone named it.

For manuals, procedures and guides, FlexDocs give you documents with pages like chapters, written in an editor that handles tables, embedded video, diagrams and voice dictation, with AI help to draft or tighten a passage.

Because the assistant reads them too, a procedure you fix in the morning is the procedure it answers from that afternoon.

Sample data. Trusted documents going into the Knowledge Center.

Connect the systems you already use

Universal Connectors bring your LMS, HRIS, CRM, support desk, file stores and collaboration tools into one search beside the Knowledge Center, so one question can draw on several systems at once.

JoySuite connects to SmarterU today, and its connector library is growing to cover HRIS, CRM, support desks, file stores and other tools, along with any system that has an API.

Each person sees only what they are allowed to see in the source system, and connections are read-only by default, so nothing in the source changes.

That is what lets IT teams connect sensitive systems with confidence.

Universal Connectors on joysuite.com
Sample data. An LMS record crossed with a safety log.

Turn a plain question about your data into a chart

Visual Intelligence answers questions about your numbers the way the assistant answers questions about your documents.

Ask which teams are behind on safety recertification and you get a bar chart by team, built from your LMS records, with every figure open to the rows behind it.

Answers can come back as charts, graphs, KPI cards or a full dashboard, assembled from one question. Nobody has to write a query or wait for the analytics team.

Visual Intelligence on joysuite.com
Sample data. A question about LMS records, answered as a chart.

Practice a skill on your own until it sticks

People build skills on their own initiative, without waiting for a course or filing a request. A rep rehearses the night before a big call, and a new hire learns at their own pace.

In the chat, /roleplay rehearses a hard conversation with a counterpart whose coaching helps you truly understand the content, and /scenario works through a situation that responds to each choice and ends with a debrief.

/learn coaches until the learner can explain the idea in their own words, and /quiz checks what has stuck, with explanations that cite the source.

After a hard call, someone can paste the transcript and practice the moment that went wrong, with Joy playing the customer.

Every session draws on your documents, so what people learn on their own is what you would have taught them.

On-Demand Learning on joysuite.com
Sample data. A roleplay started from the chat, against your own playbook.

Keep an expert's know-how after they move on

Custom Virtual Experts capture one person's knowledge from their documents, recordings and chat history, and from an interview in which JoySuite asks the questions a sharp apprentice would.

The result is a named expert, scoped to that person's field, that anyone on the team can ask by typing /ask and its name.

Every answer points back to where the expert said it, and the expert stays current as their material changes.

The same captured knowledge can also become the course a new hire takes in their first weeks.

Custom Virtual Experts on joysuite.com
Sample data. An expert interview, with each answer captured for the virtual expert.

Build courses from the documents you already have

Course Studio turns a policy PDF, a slide deck, a product guide or a recorded call into a course outline with lessons, a knowledge check and activities, drawn only from your approved sources.

Your team edits every draft before anyone takes it.

Courses can include auto-graded questions, from multiple choice and fill-in-the-blank to matching, hot spots and ordering.

They can also include guided practice: a coach that asks questions until the learner can explain the idea back, conversations with a character, step-by-step decisions, and software simulations built from screenshots.

One source can produce the same course in several languages, in your organization's branding.

  • A tutor inside each lesson that summarizes, quizzes and explains the page the learner is on
  • Narrated presentations that resume where the learner stopped
  • Export to your LMS as SCORM, with the tutor included in the SCORM package
Course Studio on joysuite.com
Sample data: a Course Studio software simulation of a refund desk, with JoySuite as coach in a side panel offering to walk the learner through issuing a refund.
Sample data. A software simulation built in Course Studio.

  • Use it inside your current LMS, or without one

    JoySuite adds to the systems you have. There is no data to migrate, no learners to re-enroll and no SCORM library to rebuild.

    The assistant can be added to your LMS or any web application with a short script, and people are set up the first time they use it, with no separate login to manage.

    Courses built in JoySuite can be taken in JoySuite or exported as SCORM 1.2 or SCORM 2004 to any standards-compliant LMS.

    Upload a SCORM course you already own and the assistant answers from what is in it: the text on screen, the narration and the video.

    JoySuite connects to SmarterU today, and works with any other LMS through that LMS's own API as more connectors are added. If you don't have an LMS, the Knowledge Center and the assistant work on their own.

    Works with your LMS on joysuite.com

  • The AI models are handled for you, and your data stays yours

    JoySuite draws on models from OpenAI, Anthropic and Google and sends each request to the one best suited to it.

    New models are tested and rolled out by the JoySuite team, so you have no providers to manage and no separate AI subscriptions to pay for.

    Your content is never used to train AI models, JoySuite's or anyone else's. Data is encrypted in transit with TLS 1.3 and at rest with AES-256, and JoySuite is hosted on AWS in the United States.

    The security page on joysuite.com is written for your IT team's review and states where each certification stands.

    Security on joysuite.com

Who uses JoySuite

Ranked among the top learning systems of 2025

JoySuite was ranked No. 10 in The Craig Weiss Group's Top Learning Systems of 2025, and was a top pick in its 2025 Mid-Year Learning Systems Analysis. It comes from Neovation, the company behind SmarterU and OttoLearn. Founded in 2012, Neovation has more than 500 clients and over 2 million learners on its platforms.

  • 99.5%

    Monthly uptime target in the JoySuite subscription agreement

  • No. 10

    The Craig Weiss Group's Top Learning Systems of 2025

An industry analyst's view

  • The days of knowledge management systems have constantly reminded me of stodgy software, so I’m seeing a new approach, vibe, and, honestly, something that makes 100% sense. They are going to surprise a lot of folks. System worthy of a top pick.

    Craig Weiss
    E-Learning Industry Analyst, The Craig Weiss Group
    The Craig Weiss Group badge: #10 Learning System 2025

What JoySuite costs

Plans start at$25 USDa month for your whole team, with unlimited users

  • Base$25 USD a month5M usage credits and 1 GB of AI-indexed storage a month
  • More usage$25 per 5M creditsStorage is $20 per additional GB
  • EnterpriseDesigned with youSingle-tenant hosting, a custom SLA and volume discounts

Plans start at $25 USD per month for the whole team, with unlimited users and no per-seat fees. You pay a flat base with usage on top, and a cap that prevents surprise overages.

People are never counted. Credits are spent when people use AI, by asking a question, generating content or using a command.

Your plan is a fixed monthly figure, and Budget Shield puts a ceiling on any usage beyond it, with a warning as usage nears that ceiling, so an overage can never arrive unannounced.

Every team can try JoySuite free for 14 days, with full access and no credit card required.

Every plan includes AI support around the clock and a live help desk, quickstart guides, and two ready-made courses: an onboarding course for administrators and an AI-literacy course for everyone.

See pricing on joysuite.com

Help from our team, when you want it

You can manage JoySuite yourself, with support included in every plan. When you'd rather hand some of the work off, our team can do it for you.

  • Material worth answering from

    A fractional learning and development expert from our team maps your knowledge, fills the gaps and keeps the sources JoySuite answers from organized, reviewed and current.

    Knowledge Manager

  • Courses built for you

    When a program needs instructional designers, video and custom interaction, our custom learning team builds it with you and delivers it into the LMS you use.

    Custom eLearning

  • Setup and connections

    We can set JoySuite up for your team and connect it to the learning platform and other systems you already use.

    LMS services

  • Teams ready to use AI well

    Our custom AI training teaches your people to work with AI, built around your industry, your tools and the work they do.

    Custom AI training

Need a learning system?

JoySuite isn't an LMS. These three are ours, and JoySuite works alongside each of them.

FAQ

Do we have to replace our LMS?

No. JoySuite works alongside your LMS, and courses you build in it can be exported to your LMS as SCORM.

How is it different from an LMS?

An LMS delivers and tracks courses. JoySuite answers your people's questions from the material you approve, and builds courses from your documents that can be taken in JoySuite or your LMS.

How do you keep the answers accurate?

JoySuite answers only from the sources your administrators approve, shows the source behind each answer, and says so when a question falls outside them.

Isn't this a general chatbot with a new name?

No. A general chatbot answers from the open web. JoySuite answers only from the material you approve, and shows where each answer came from.

Does our data train AI models?

No. Your content is never used to train AI models, JoySuite's or anyone else's.

What will we pay as more people use it?

Nothing more for people, since users are unlimited. You pay for AI usage: plans start at $25 USD a month, and Budget Shield caps anything beyond your plan.

What languages does it work in?

More than 100. People can ask in their own language and get answers in it.

Try JoySuite on your own documents for 14 days

Bring your own handbook or the recording of a training call, ask JoySuite about it, and turn it into a course. If you'd like a walk through it first, or help getting your material ready, talk to us.

Visit joysuite.com Talk to us
Smiling woman with shoulder-length blonde hair in a black blazer and teal blouse

Hello, I'm Sonia, and I'm here to help you.

SMB Sales