SolutionsEmployee onboarding

Ramp new hires faster

Every new hire gets the same strong start from onboarding built on what you already know, so they're productive sooner and your senior people get their time back.

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Onboarding leans on your most experienced people

New hires start on different days and at different sites, and most of what they learn comes from asking the person next to them. That person has a job of their own, and each new hire picks up the work a little differently.

Franchise and retail

Workers in restaurants and hotels quit at nearly twice the private-sector rate, so every location is always bringing someone new up to the brand standard.

The same onboarding path at every location, with a manager signing off each new hire's skills wherever and whenever they start.
Healthcare

A home health agency can't send a new aide to a patient until a registered nurse has evaluated their skills with a patient or pseudo-patient.

Onboarding courses that prepare each new aide for the nurse's competency evaluation, with the evaluator's sign-off kept on record.
Construction and engineering

Contractors' top hiring problems are candidates who lack essential skills and new hires who quit or stop showing up soon after they start.

Site onboarding built from your safety rules and your supervisors' know-how, so a new hire arrives knowing the basics.
Manufacturing

Manufacturers are short of applicants as well as skills, and around half of the 3.8 million jobs they need to fill by 2033 could go unfilled.

Courses on your own equipment and procedures, so each new hire gets up to speed without pulling an operator off the line.

How we build your onboarding and keep it current

Start wherever onboarding hurts most. We can build the courses, turn your own documents into lessons or set up the platform that assigns them, and what we build works in the LMS you already use.

Examples below use stock footage and sample data.

Build onboarding from your policies and experts

Our team turns your policies, procedures and your experts' knowledge into onboarding courses, with scenarios for the judgment calls new people face.

Your experts usually spend 10 to 20 hours on a course.

A guest asks whether the burger sauce has peanuts.Scenario, Module 3: Serving guests with allergies

You check the allergen guide before you answerIt lists peanut oil, and the guest orders something else
Turn your documents into lessons

Your own team can turn a policy PDF, a deck or a recorded call into a course outline with lessons and a knowledge check, and edit every draft. The finished course goes to the LMS you already use, or works without one. New hires can also ask the same handbook their questions and see the section each answer came from.

Employee handbookPDF, 38 pages

Course outline ready to edit3 lessons and a knowledge check

Your break on a six-hour shift is 30 minutes.Employee handbook, section 2.4
Build the smaller topics fast

When a list of onboarding topics is waiting, we build each one from your own material with our Custom eLearning Express service, as a course of up to an hour, at a fixed price and in ten business days.

Onboarding topics waitingClosing the store, food safety basics, handling complaints, delivery orders

Food safety basics: deliveredA finished course in ten business days
Assign the plan as soon as they join

New hires land in the right group with their learning plan in SmarterU as soon as they are added. The plan holds online courses, classroom sessions and a manager's sign-off.

Crew Member OnboardingLearning plan, assigned as soon as she was added

Plan completeFirst-shift checklist approved
Keep it in memory

A two-minute daily session from the first day keeps what new hires learned in memory. Every answer carries a confidence rating, so you can see who has mastered the material and who is guessing.

How often is the cooler temperature logged?Training session, 2 min

Correct, and answered with confidenceMastery level: Aware

A guest asks whether the burger sauce has peanuts.Scenario, Module 3: Serving guests with allergies

You check the allergen guide before you answerIt lists peanut oil, and the guest orders something else

Employee handbookPDF, 38 pages

Course outline ready to edit3 lessons and a knowledge check

Your break on a six-hour shift is 30 minutes.Employee handbook, section 2.4

Onboarding topics waitingClosing the store, food safety basics, handling complaints, delivery orders

Food safety basics: deliveredA finished course in ten business days

Crew Member OnboardingLearning plan, assigned as soon as she was added

Plan completeFirst-shift checklist approved

How often is the cooler temperature logged?Training session, 2 min

Correct, and answered with confidenceMastery level: Aware

Talk to us about your onboarding

FAQ

What does it cost?

A custom course is quoted on what it takes to build, from how organized your source material is to how far the interactivity and media go. With JoySuite's Course Studio, your own team turns your documents into lessons. With Custom eLearning Express, our team builds the finished course for you at a fixed price.

If you need a platform, SmarterU plans start at $3,000 USD per year, and BrivaLMS is free up to 50 seats.

How long until we launch?

Most custom courses take six to twenty weeks from kickoff, and we plan the schedule back from the date you need them. A smaller topic built by our Custom eLearning Express service is finished in ten business days.

How much of our experts' time will it take?

Plan on two or three sessions with your subject matter experts, 60 to 90 minutes each, plus review time at the storyboard and build stages. For a single custom course that usually totals 10 to 20 hours spread across the project. A Custom eLearning Express course needs one 60-minute kickoff call and two 24-hour review windows.

Do we have to replace the LMS we already use?

No. Our team builds in any authoring tool, and your courses are delivered as SCORM, xAPI or cmi5 for the LMS you use, with the source files yours to keep. JoySuite publishes the courses your team builds to any standards-compliant LMS as SCORM, and OttoLearn works on its own, separate from your LMS.

Can new hires be enrolled from our HR system?

Yes, in SmarterU. It syncs with HRIS, CRM, ERP and payroll systems on any schedule, so a new hire lands in the right group with the right learning plan, and a role change can assign a new plan. It also supports single sign-on through Okta, Microsoft Entra and other identity providers.

How do we know new hires are ready?

You can see it by person and by topic. OttoLearn shows each new hire's mastery level for every topic, from Unknown to Expert, and reports knowledge gaps. In SmarterU, learning plan reports show who has finished each step.

Is accessibility included?

Yes. Every custom course ships to WCAG AA, with contrast, captions, transcripts, keyboard navigation and screen reader support, and the review log comes with the delivery.