Sales, leadership and skills training, AI skills included, built around the decisions your people make on the job and kept current as the work changes.
You're measured on quota, service levels and consistency between locations. Meanwhile products change, new team leads step up and everyone is expected to use AI well, and training has to keep pace.
This is an amazing tool: we're getting employees to continually engage in learning to allow that retention. And it allows us to measure where the knowledge gaps are immediately.
We can then develop activities to cover any knowledge gaps. It also allows the principals of the dealerships to encourage their employees because now they will have a dashboard that demonstrates to them 'this person isn't proficient in the sales techniques' or 'isn't proficient in this particular product'.
Edward Trinh, National Manager for Dealer Training, Nissan Motor Co. (Australia)
How we build your team's skills and keep them current
Pick the piece your team needs first: a custom course, a library of common topics, daily refreshers or AI training. The courses and AI training we build work in the LMS you already have, and the daily refreshers are delivered separately in OttoLearn.
Examples below use stock footage and sample data.
Build scenario training from your best people
Our team interviews your best people and turns what they know into scenario courses for sales, leadership and product training. Each choice plays out as it would on the job.
A store owner says your price is higher than a competitor's.Scenario, Module 2: Handling a price objection
You ask what the other quote includesThe owner sees what the difference buys and keeps the order
Clear the backlog of skills topics
Have a list of topics waiting? We clear them at a fixed price per course with our Custom eLearning Express service. Each course is up to an hour long, is built from your own material and is delivered in ten business days.
Skills topics waitingEffective listening, running a team huddle, giving useful feedback, spring line basics
Running a team huddle: deliveredA finished course in ten business days
Cover the common topics from a library
Ready-made library courses cover the topics every team needs and work in the LMS you already have. We recommend the courses that fit.
Effective Communication SkillsLibrary course
Assigned to the Northern sales team
Keep product knowledge current
Two-minute daily sessions in OttoLearn keep product details in memory as they change, with a confidence rating on every answer. Managers see each person's mastery of each product and where the knowledge gaps are.
What is the minimum order for spring-line pricing?Training session, 2 min
Correct, and answered with confidenceMastery level: Competent
Build AI skills your people use
We build AI training around your tools, your policies and the decisions your people make, so they learn to use AI in their own jobs and to check what it gives them before acting on it.
The AI draft offers the store owner 15% off the spring line.Lesson: check what AI gives you before you act on it
Changed to 10% before it went outChecked against the discount policy
Rehearse the hard conversation first
Your people rehearse a price objection or a difficult talk with an employee against a character that stays in role, drawn from your own playbook or policy, and get coaching after each reply.
The bus changed its schedule, so I can't always be on time.Practice conversation, from the attendance policy
Coaching after your replyYou named the policy and asked what would help
A store owner says your price is higher than a competitor's.Scenario, Module 2: Handling a price objection
You ask what the other quote includesThe owner sees what the difference buys and keeps the order
Skills topics waitingEffective listening, running a team huddle, giving useful feedback, spring line basics
Running a team huddle: deliveredA finished course in ten business days
Effective Communication SkillsLibrary course
Assigned to the Northern sales team
What is the minimum order for spring-line pricing?Training session, 2 min
Correct, and answered with confidenceMastery level: Competent
The AI draft offers the store owner 15% off the spring line.Lesson: check what AI gives you before you act on it
Changed to 10% before it went outChecked against the discount policy
The bus changed its schedule, so I can't always be on time.Practice conversation, from the attendance policy
Coaching after your replyYou named the policy and asked what would help
airport and resort stores across two brands, trained on one LMS
When learners go into the LMS, they see a store or a brand that looks like the one they’re working in.
Anthony Sitchler, Global Training Director, WH Smith North America
InMotion's own branded dashboard in SmarterU, with product courses to do and done.
WH Smith North America's airport and travel stores are open long hours, which leaves little time to train in store. It trains its staff in SmarterU, and we worked with its team to give each of its two store brands its own dashboard.
SmarterU was ranked in the top 10 for Best Employee LMS in the 2025 Talented Learning Awards.
FAQ
What does it cost?
Custom sales, leadership and product courses are quoted per engagement, and our Custom eLearning Express service builds a course of up to an hour from your own material at a fixed price.
A Custom eLearning Express course is finished in ten business days. A custom course usually takes six to twenty weeks from kickoff to launch, and multi-course programs take longer. We build the schedule backward from the date you need it.
Your team can start the free AI course today: share a link and people begin learning.
Do we have to replace the LMS we already use?
No. Custom courses are built in any authoring tool and delivered as SCORM, xAPI or cmi5, and you keep the source files. Custom eLearning Express courses are delivered SCORM-ready and work in any modern LMS.
Custom AI training is delivered as SCORM into the LMS you already use, built for phones and desktops. OttoLearn works on its own, separate from your LMS.
How do we know it's working?
OttoLearn shows each person's mastery level for every topic, from Unknown to Expert, and reports knowledge gaps, so you can see who knows a product and who is guessing. A custom dashboard can set mastery beside your own numbers, with data from your LMS, HRIS or other systems.
Can you train our whole team on AI?
Yes. AI Prompting Essentials (opens in a new tab) is free and teaches prompting that works on any AI tool: six modules, 28 lessons, about 5.5 hours, with a certificate of completion.
When you want more, custom AI training builds courses around your own tools, policies and work, and delivers them into your LMS.
Is accessibility included?
Yes. Every custom course ships to WCAG AA, with contrast, captions, transcripts, keyboard navigation and screen reader support, and the review log comes with the delivery.
Can people practice a hard conversation before it happens?
Yes. In JoySuite, people practice the conversation with the assistant playing the other person. It stays in role, coaches them after each reply and draws only on the playbook or policy you choose.
How can we help your team perform better?
Tell us what you're working on and we'll suggest where to start. We reply within three business hours.
