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News: Neovation and NASSCO Win Two 2026 Brandon Hall Group Gold Awards

SolutionsExtended enterprise training

Train and certify customers, members and partners

Courses, certifications and programs for customers, members, partners and volunteers that reach far more people than a classroom can seat, and earn revenue where education is part of your offer.

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The people you train don't report to you

Members, customers, partners and volunteers decide for themselves whether to start a course, and every year they have more places to learn from, AI tools included. A program that depends on classrooms and instructors can only grow as fast as you can add sessions.

  1. Associations and certification bodies

    Members are required to keep learning, but they now get professional education from their employers about as often as from their association.

    Certification, preparation and continuing education people can buy online, pass and renew on schedule, earning revenue beyond dues.

  2. Healthcare

    Medical technology companies are expected to train the clinicians who use their devices and software, which can be complex enough to need technical instruction.

    A branded training space for each customer account, so its clinicians are trained and certified on your product and you can see who has finished.

  3. Franchise and retail

    Franchisors commit to an owner training program in their disclosure document, then have to deliver it to franchisees who own their businesses.

    One set of courses for every franchisee and location, with managers leading the training for their own teams.

  4. Nonprofits and volunteer organizations

    Fewer people volunteer than before the pandemic, while sport bodies require abuse prevention training for adults working with young athletes.

    Courses on a simple LMS, so every coach and volunteer on the roster is trained in time.

We cover every stage of your training and certification program

Use us for one stage or all of them, depending on what your program needs. We work with the systems you already have and bring in our own platforms only where they help.

Examples below use stock footage and sample data.

  1. Build the program

    Our team turns your standards, recordings and experts' knowledge into courses, exam preparation and assessments. Your experts usually spend 10 to 20 hours on a course.

    Built in any authoring tool and delivered into the LMS you already have.

  2. Sell it and enroll people

    People buy a course or a subscription online and are enrolled in SmarterU the moment they pay. Each customer, chapter or partner can have its own branded space.

  3. Learn on any device

    Learning plans hold online courses, classroom sessions and outside activities together. People train on a phone, a tablet or a desktop.

  4. Keep it in memory

    Two-minute daily sessions keep high-stakes knowledge fresh between courses and renewals, and show who has mastered what. The sessions are separate from the LMS that delivers the course.

  5. Certify and renew

    Each person's licenses and continuing education credits are tracked. People are re-enrolled before a certification expires. Every certificate carries a QR code that anyone can scan to validate it.

  6. Answer the questions people outside your organization ask

    Members, franchisees and partners get answers from material you approve, with the source of each answer shown. You choose what the answers draw on, such as standards, guides and course content.

Talk to us about your program

Results from programs we built

Two Brandon Hall Group gold awards, 2026

98%
exam pass rate, against 92% in the classroom
7 months
to recover the investment in the series

It enables us to reach a larger audience with fewer resources while maintaining the high standards expected of the program. The result is more efficient operations and better overall experience for everyone involved.

Heather Myers, Program Director

A video lesson in NASSCO's recertification series: CCTV footage of an unexpected visitor in a sewer pipe

NASSCO's recertification used to be taught in classrooms capped at 15 people. We rebuilt it as a 13-module self-paced series with CCTV inspection simulations, delivered through NASSCO's own LMS and mobile app.

Read the NASSCO case study

Brandon Hall Group gold award, 2024

733%
growth in education revenue in three years
32,000+
members registered in the coach education program

We were able to cut training time in half, and in some cases more with the combination of eLearning and field work.

Jim Loughlin, Manager of Coach Education, Instructional Design and Content Development

A practice session plan laid out on a pitch diagram in Canada Soccer's coach education course

Canada Soccer's coach education used to be in-person workshops. We made it a blended, bilingual program, sold through an online store and delivered on SmarterU.

Read the Canada Soccer case study

FAQ

Can we start small?

Yes. You can start with a single course for the LMS you already use, or a platform for courses you already have, and add more later.

Will it work with the systems we already have?

Yes. We build in any authoring tool and deliver courses into whatever LMS you use, as SCORM, xAPI or cmi5, and handle the integration, including your association management system.

You own the courses and their source files. If you move to SmarterU, it connects to CRM and other systems, supports single sign-on, and can migrate your data from a previous LMS.

Can we sell courses, including to non-members?

Yes. SmarterU sells courses and subscriptions through Shopify, WooCommerce or PayPal and enrolls people when they pay. Selling to non-members is usually the better lever, since a higher non-member price earns revenue and recruits members at the same time.

Canada Soccer's education revenue grew from $60,000 in 2020 to $500,000 in 2023 on a program built this way.

What does it cost?

A custom course is quoted on what it takes to build: how organized your source content is, how deeply people need to learn it, and how far the interactivity and media go. Content that is ready for a clean build can often be done at a fixed price per course.

Your budget buys production capacity rather than a locked scope, so if the plan changes halfway through, the new plan comes out of the same budget, with no change orders. Our platforms are priced separately.

How long until we launch?

A custom course usually takes six to twenty weeks from kickoff to launch, and multi-course programs take longer. We build the schedule backward from the date you need it. Content that is ready for a clean build can go to Custom eLearning Express, which finishes a course in ten business days.

How will we know the program is working?

From the reports your LMS already keeps. In SmarterU, reports cover enrollments, learning plans, attendance and quiz results, and can go by email to anyone on a schedule. OttoLearn shows each person's mastery of every topic.

Is accessibility included?

Yes. Every course ships to WCAG AA, with contrast, captions, transcripts, keyboard navigation and screen reader support, and the review log comes with the delivery.

How can we help you train customers, members and partners?

Tell us what you're working on and we'll suggest where to start. We reply within three business hours.

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