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Engaging, accessible training in English and French for 65,000 employees

Twenty bilingual courses, 40 in all, were rebuilt with accessibility features, new branding and simulations in six months, and 95% of learners responded favorably.

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Welcome screen noting that accessibility features are on by default, with a guide to the settings
  • 40

    courses modernized, 20 each in English and French

  • 65,000+

    employees reached across the US and UK

  • 95%

    of learners responded favorably in post-training surveys

About WSP

WSP is a globally recognized professional services firm with more than 65,000 employees. It provides strategic advisory, engineering and design services to clients in the transportation, infrastructure, environment, building, power, energy, water and mining sectors.

Bilingual training that needed a fast upgrade

WSP's learning and development team had to upgrade its bilingual training modules for 65,000 employees, and quickly. Neovation's instructional designers and graphic designers worked as an extension of the WSP team, managing the English and French versions while staying within scope and budget.

A review of the existing eLearning set three priorities:

  • Bring the course components up to WCAG accessibility standards
  • Align the courses with WSP's new branding and visual guidelines
  • Make the content more engaging and interactive

What the Custom Learning team built

  • New templates

    New templates for WSP's training content, with interactive activities such as simulations designed in the new WSP branding.

  • Accessibility

    Courses built to WCAG AA, with extensive usability testing so screen readers and focus order work properly in both languages.

  • Learning simulations

    Simulations that recreate the working environment, so learners can practice tasks without risk.

  • Planning support

    Support across every part of planning, to meet tight timelines and strict budget constraints.

Inside the course

  • Welcome screen noting that accessibility features are on by default, with a guide to the settings
    Accessibility features are on by default
  • Title screen for Introduction to Time Management on the Horizon WSP Business Platform
    The course title screen
  • Welcome screen asking what the learner would like to be called, with a name entered
    The learner enters a name the course uses later
  • Main menu listing eight time card topics beside a course guide
    The main menu
  • Knowledge check on when time cards are due, with Friday selected and marked correct
    A knowledge check with instant feedback
  • Scenario introduction about notices and statuses, with a progress bar at 39%
    A short scenario on notices and statuses
  • Timeline screen showing a time card moving from an employee to a manager, with numbered steps
    A timeline with clickable steps
  • Completion screen congratulating the learner by name and listing what they can now do
    Course completion

  • Project goals

    • Give 20 courses, 40 in English and French, a modern look with more engaging interactivity and accessibility features
    • Add interactive elements that increase learner engagement
    • Make new software training accessible, multilingual and engaging for current staff and new hires

  • Challenges

    • WSP supplied 20 courses in English, and translating them into French while keeping the same engagement features and new branding raised significant accessibility challenges
    • Neovation's instructional designers worked directly with stakeholders at many levels of WSP to solve them

The result

The new courses, on topics from HR to finance, were developed in six months, with accessibility features, new interactivity and updated branding. The training has since been deployed to more than 65,000 employees across the US and UK.

In post-training surveys, 95% of learners responded favorably. WSP plans to use the updated training across all its divisions worldwide.

What WSP says

  • This initiative was a huge success! Neovation’s quick turnaround was amazing, and they did an excellent job pivoting and staying flexible.

    Dominique Robertson, Senior Instructional Designer, WSP's Global OCM Training Team

  • Types of interactivity

    • Drag-and-drop activities
    • Graphic design and illustration
    • Interactive images
    • Knowledge checks
    • Software simulations
    • Navigation

  • Where the content started

    Neovation created all content in partnership with WSP.

How can we help with a program like this?

Tell us what you're working on and we'll suggest where to start. We reply within three business hours.

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