A payment protection insurance training series for CWB National Leasing

A five-module bilingual series on payment protection insurance, with friendly illustration, gamification and graded assessments, for internal and external learners.

Talk to us Try the course

Matching documents activity listing payment protection insurance documents beside what each one requires

5
modules in English and French

About CWB National Leasing

CWB National Leasing began in 1977 as a two-person operation in Winnipeg, Manitoba. Today it is a national equipment leasing company with more than 400 staff across Canada, and its service covers everything from financing new or used equipment to end-of-term decisions and payment relief.

CWB National Leasing is now part of National Bank Equipment Finance.

Making a complex subject friendly

Payment protection insurance training can intimidate learners. CWB National Leasing is known for making complex subjects friendly and engaging, and it wanted an instructional design partner that shared those values.

The Custom Learning team built the course design around CWB's concept of friendly illustration artwork. Every module carries touches of the brand's personality that make the course pleasant to take.

The project at a glance

Five modules
The course serves both internal and external learners.
Brand-led design
A new, intuitive design with relevant interactivity follows CWB National Leasing's branding and guidelines.
Client-supplied content
Modules were built from content CWB supplied, with no instructional design services or subject matter expert interviews needed.
Works on every device
The modules work on mobile, tablet and desktop.

Inside the course

Matching documents to their requirements
A sample form with explanatory pop-ups
Choosing the correct document
Feedback on the answer

Challenges
- The storyboards needed for the interactivities and resources in both English and French were complex, so an extended content review cycle supported them

The result

The Payment Protection Insurance Training Program is a five-module series that gives internal and external learners product details, the benefits and considerations of leasing, and marketing materials. Every interactivity and slide is available in English and French.

Gamification and graded assessments with true or false and multiple-choice questions keep learners engaged, and the modules work across mobile, tablet and desktop. CWB National Leasing was very happy throughout the project, and the design team's small extra touches made development a pleasant experience.

What CWB National Leasing says

This course is great! I am so impressed by your skills to take what I put into a word document and mind map and turn it into a moving course that confused me when I was creating it, but making it all make sense!! Thank you, and our team was very impressed with how the images were used!!!

Kella D., National Leasing

Types of interactivity
- Bilingual content
- Gamification
- Graphic design and illustration
- Interactive images
- Drag-and-drop activities
- Knowledge checks
- Minor animations
- Navigation
- Pop-up windows
Where the content started
Extremely prepared: CWB provided 18 documents and question banks.