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Interactive onboarding and customer training modules for SellerCloud

A 16-module course of 350+ slides, with narration and step-by-step software simulations, trains both SellerCloud's employees and its customers.

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Try It simulation of adding a product in the SellerCloud system, with a Correct message and a hint bar
  • 16

    modules with professional narration

  • 350+

    slides on a branded template

About SellerCloud

Founded in 2010, SellerCloud is a software company whose multi-channel e-commerce platform serves retailers. Hundreds of companies around the world use the platform, which scales with businesses as they grow.

SellerCloud now operates as Descartes Sellercloud.

Training for employees and customers alike

SellerCloud's employees and the employees of its hundreds of client companies all use its online training. To increase interactivity and support more learners, the Custom Learning team created a 16-module course with narration throughout and basic animation.

Key parts of the course

  • Software simulations

    Step-by-step simulations give learners a safe place to explore and practice SellerCloud's functions and processes.

  • Click-to-reveal content

    Learners work through the material with several types of interactivity, including click-to-reveal content.

  • Knowledge checks and a final quiz

    Knowledge checks in each module prepare learners for an automatically graded final quiz.

  • Extended enterprise

    Besides training SellerCloud's own employees, the Core courses are used by online retailers and their employees.

Inside the course

  • Try It simulation of adding a product in the SellerCloud system, with a Correct message and a hint bar
    A step-by-step software simulation
  • Adding Products screen with two buttons that open examples
    Click-to-reveal examples
  • Simulated SellerCloud inventory menu with a hint telling the learner where to click
    Guided navigation in the simulated software
  • Select-all-that-apply question on which sales channels provide product information
    A knowledge check
  • Quiz results screen showing a passing score
    Automatically graded results

  • Project goals

    • Shorten the learning curve and the time onboarding takes
    • Make training available to more people at once
    • Increase interactivity to engage learners
    • Serve both employees and customers

  • Challenges

    • SellerCloud wanted metrics to measure the effectiveness of its training
    • Completion time had to come down from six months, with the content available to more learners at once
    • The same course had to serve employees and customers

The result

The modules use a branded template across 350+ slides, with interactivity and professional narration in all 16 modules. They met customer and employee onboarding needs and sped up onboarding considerably. Knowledge checks in each module and an automatically graded final quiz measure what learners retain.

  • Types of interactivity

    • Automated test results
    • Click-to-reveal activities
    • Knowledge checks
    • Voice actor narration
    • Interactive images
    • Minor animations
    • Navigation
    • Software simulations

  • Where the content started

    Prepared: SellerCloud was already delivering training with existing documents and videos.

How can we help with a program like this?

Tell us what you're working on and we'll suggest where to start. We reply within three business hours.

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Hello, I'm Sonia, and I'm here to help you.

SMB Sales