Implementation & Support
No other LMS supports you the way we do
Our Client Success team provides onboarding, training, and real-time support so you can make the most of your eLearning investment. No matter our clients’ training goals, we are committed to meeting and exceeding their expectations.
What does LMS support mean to us?
We strive for no less than the best when it comes to supporting you. Our friendly, respectful team will do everything they can to bring you fast solutions and advice on making your eLearning dreams a reality.
We’ll develop a relationship with you
SmarterU’s Success Desk® team fosters a strong relationship with your organization. This way, we’re well-equipped to understand and anticipate your needs.
Every support conversation is just for you
There are no scripts here. Our support team considers how you use your SmarterU LMS and tailors each call to your specific usage goals. We can explore other tools in your ecosystem too, saving you from having to go back and forth between vendors.
Answers, not wait times
Our lightning-fast support team won’t keep you waiting when you need assistance. Even though we boast quick response times, we’ll never make you feel rushed. Instead, we devote as much time as it takes to provide the best possible solution and make sure it’s to your satisfaction.
We don’t make assumptions, we dig into the root of your request
We won’t rush you to the quickest solution, our goal is to find the best solution. That’s why we treat LMS support inquiries as a dialogue where we learn about your business operations while answering your question. Armed with this knowledge, we will shape effective solutions that fit within your business model.
We're in business to serve you!
We see every client interaction as an opportunity to learn something new! You are always welcome to let us know how we can enhance our LMS for yourself and others. Every quarter, we also utilize NPS (Net Promotor Score®) to track overall client satisfaction and quickly adapt if needed.
We’ll help you get the most out of SmarterU
We understand that no two organizations will use all of the same LMS features. We’ll work with you to determine which features best fit your eLearning goals and show you how to use them to their fullest potential.
Our LMS Success Desk team will communicate with you based on your chosen method.
All of our clients benefit from our included standard LMS support, but Premium Support options are also available.
When you consider the rapid response times, client-first communication, and customized solutions we offer, you might be wondering how our support services could possibly get any better. With Premium Support, you can enjoy even faster response times, extended support hours, and 24/7 emergency support.
Want a little extra support that extends to your end-users, not just your administrators?
No problem. We can expand the scope of our contracts to include supporting your eCommerce customers, learners, instructors, and more.
Our on-demand, in-depth resources can help you become a SmarterU LMS expert.
Looking for amazing LMS support?
Talk to one of our learning solutions experts and find out how you can experience world-class support.
LMS Administrator Training
All administrators at your organization can enjoy free, unlimited access to the SmarterU Academy. As they progress through the Academy’s content, your team gets to see SmarterU’s LMS in action while learning about some helpful tips and tricks.
Upon completion, each administrator will be presented with a printable “SmarterU Certified” certificate. SmarterU Certified administrators enjoy priority responses from our support team as an added incentive.
Each organization using SmarterU can request a free sandbox account to try new features, practice the theory learned during the SmarterU Academy, and experiment with different settings or collaboration techniques without affecting your main SmarterU account.
With different coaching packages available, our LMS experts will build a tailored plan specific to your goals – advising you on the best way forward to achieve them. And after the session is over, we send you a copy of the recording to pass to other team members or refer to as often as you like.
LMS Implementation Services
We know your learning ecosystem is more than just an LMS
Our implementation specialists are seasoned veterans in digital learning, so they understand how to connect your LMS to the rest of your training environment.
When you work with a SmarterU LMS implementation specialist, you work with someone who offers a unique blend of eLearning expertise and practical business experience. Therefore, our team's implementation advice will consider other tools in your ecosystem, how to get your stakeholders engaged, and more to drive a successful LMS launch every time.
Get expert guidance from planning to launch and beyond
Throughout every step of the implementation process, we’ll be right by your side.
Every SmarterU LMS implementation process includes a planning, configuration, and launch stage. You can let one of our in-house implementation specialists take the driver’s seat and map your project’s life cycle, evaluate current versus future needs, configure your account, run pilot tests, and perform a post-live analysis.
As a former SmarterU client, I know firsthand what you need to get your LMS up and running. Let me guide you through a successful implementation and launch.
Jodane Christoffersen
Director, Strategic Execution Group
We help you design a training program that meets your goals.
The first step to attaining your ideal LMS is to know what you need it to do and how to make that happen. From day one, our in-house LMS implementation specialists will take the time to understand your short and long-term eLearning goals, other tools and integrations in your training ecosystem, and the needs of all of your stakeholders. Using this knowledge, we leave nothing up to chance and guide you through all necessary decisions with clarity.
With the plan in place, it’s time to configure your LMS account.
At this point in the process, our LMS implementation specialists will provide strategic guidance to your administrators as they build your SmarterU learning environment. We’ll work with your team to make sure each feature is implemented in a way that matches the goals you set during our planning phase.
Our relationship continues long after your LMS launch, making sure you get the most from your SmarterU subscription.
When your LMS launches, it’s just the beginning of our partnership with you. We can guide you through various changes to your account, work with you to establish a pilot of your training program, help answer questions from stakeholders and learners, and provide coaching for administrative tasks.
As your LMS rolls out across your organization, we’ll help you navigate reports showcasing invaluable metrics giving you awareness to make decisive business decisions.
Get a headstart with LMS implementation!
There’s nothing better than watching our clients’ plans come to fruition. Talk to our experts to watch your LMS go from inception to launch without hassle.
LMS Managed Services
If you’re between hires, have staff on leave, or for any other reason, a member of our team can be your lead LMS administrator!
We offer comprehensive LMS Managed Services that let you bring one of us on board as your LMS administrator. On a temporary or permanent basis, a SmarterU expert can complete daily user and course management services, run reports, and even communicate with your stakeholders as your organization's LMS administration team.
No task is too big or too small; a SmarterU LMS expert can do it all!
When you use our Managed Services, we can:
- Perform daily tasks such as user management, course delivery, and completion reporting
- Help your internal adminstrators or trainees leverage SmarterU’s rich features
- Streamline training delivery across your organization
- Schedule custom reports with your specific metrics
- And anything else you need — just ask us!
A substitute administrator keeps everything running smoothly.
Your learners need consistency in their training, and your organization needs every position adequately covered. When you’re temporarily down an administrator, both these things are at risk.
Bridge the gap by bringing in our LMS Managed Services team. This way, you can save on the costly overhead of a temporary hire and trust an expert who already understands your eLearning goals.
We’ll establish a cadence of communication with you to help you keep your hand on the pulse of your organization’s training.
Our Managed Services team takes a proactive approach to client communication. We want to make sure you’re always satisfied with your LMS, and if you tell us about any challenges, we’ll dig in to find out how to fix them.
We can also work alongside your internal administration team, uncover any potential usage gaps, and coach your administrators on how to fill them.
LMS Integrations
Use technology to your advantage
Our team can connect SmarterU to another software platform so that you can enjoy automatic data transfers.
Data entry tasks that once took hours can be done in mere minutes with SmarterU’s data sync capabilities. Simply choose which platform you would like to pull data from, whether it’s a CRM, HRIS, ERP, or something else, and we’ll facilitate regular data syncs to keep your information consistent across platforms.
Is there data in SmarterU that you’d like to put somewhere else? Our integrations are bidirectional, so we can do that too!
Integrations implemented intelligently
Get more done in less time with LMS integrations!
Save time and prevent human error with automated data syncs while improving workflows with a custom project. Talk to one of our learning solutions experts to find out how we can help.
LMS Account Management
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Alan Meilleur
Account Manager
Chris Wood
Director, Client Experience
You’ll always know who to talk to
With you each step of the way as we build a relationship and share in the success of your training program!
We believe that fostering a strong relationship between our organization and yours is a key to success. That’s why we offer account management services from experienced professionals who can answer any questions about your contract, provide additional technical support, work with you through changes at your organization, and more.
Every account manager will work with you from day one, so you’ll always be able to turn to someone who knows your specific eLearning needs.
Client-driven Development
Because clients like you told us what's important to them, and we built it!
The people who use SmarterU every day are our best source of inspiration for the new features we create. We actively solicit and listen to your suggestions on how to make SmarterU your best LMS experience.
Each quarterly release includes a combination of great new features and enhancements.
Every quarter, SmarterU LMS releases a major update that may include brand new features or enhancements to our current interface. Potentially, your feedback may become part of our next release!
Schedule a personalized, no-obligation LMS demo!
When you're ready, start the conversation with one of SmarterU's learning solutions experts! We'll help you find the best way forward with training that empowers your employees and achieves your business goals!
Clients love working with us!
SmarterU has allowed us to provide our customers with the best learner experience possible. Over the years using SmarterU, with their help we have been able to grow our business, increase our training options, and provide a seamless experience to our customers.
The support team is always willing to go above and beyond to resolve any issues that we may have. They even help our clients directly when need be. I cannot say enough positive things about the entire SmarterU team!
Salvatore P.
Canadian Food Safety Group
"SmarterU is great for the ease of use, responsiveness of customer service if there is an issue, and suggestions are implemented proving that they actually listen to the users."
"The support staff is great! I love the chat feature. Someone is always quick to respond."
"I enjoy using SmarterU because of the customer service and implementation experience."
You want answers, not wait times. We boast a fast response time, but our responses are always meaningful. When our Success Desk team gets back to you, it’s with the details you need.
Meet the SmarterU LMS Client Success team leaders – Chris, Alli, and Jodane
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Discover more SmarterU features that benefit your organization
Join us as we show you why your organization will benefit from making SmarterU LMS your learning platform of choice!
Start your teams and employees on the path to success with an LMS that offers a fantastic learner experience.
Our Client Success team has helped hundreds of organizations like yours successfully implement, launch, and grow with an LMS.
Manage and organize users, assign permissions, and track activity with SmarterU LMS’ powerful user management features.
Offer your learners perfectly tailored courses on any topic and include a mix of newly built and premade training content.
Help your team manage and enroll learners, provide notifications, and evaluate your training program's ROI with SmarterU LMS.
Meet regulatory standards and keep your team compliant. Whatever your needs, SmarterU LMS helps manage your compliance program.
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