No other LMS supports you the way we do
Our Client Success team provides onboarding, training, and real-time support so you can make the most of your eLearning investment. No matter our clients’ training goals, we are committed to meeting and exceeding their expectations.
LMS Administrator Training
All administrators at your organization can enjoy free, unlimited access to the SmarterU Academy. As they progress through the Academy’s content, your team gets to see SmarterU’s LMS in action while learning about some helpful tips and tricks.
Upon completion, each administrator will be presented with a printable “SmarterU Certified” certificate. SmarterU Certified administrators enjoy priority responses from our support team as an added incentive.
The first step to attaining your ideal LMS is to know what you need it to do and how to make that happen. From day one, our in-house LMS implementation specialists will take the time to understand your short and long-term eLearning goals, other tools and integrations in your training ecosystem, and the needs of all of your stakeholders. Using this knowledge, we leave nothing up to chance and guide you through all necessary decisions with clarity.
When your LMS launches, it’s just the beginning of our partnership with you. We can guide you through various changes to your account, work with you to establish a pilot of your training program, help answer questions from stakeholders and learners, and provide coaching for administrative tasks.
LMS Managed Services
We offer comprehensive LMS Managed Services that let you bring one of us on board as your LMS administrator. On a temporary or permanent basis, a SmarterU expert can complete daily user and course management services, run reports, and even communicate with your stakeholders as your organization's LMS administration team.
When you use our Managed Services, we can:
- Perform daily tasks such as user management, course delivery, and completion reporting
- Help your internal adminstrators or trainees leverage SmarterU’s rich features
- Streamline training delivery across your organization
- Schedule custom reports with your specific metrics
- And anything else you need — just ask us!
Your learners need consistency in their training, and your organization needs every position adequately covered. When you’re temporarily down an administrator, both these things are at risk.
Bridge the gap by bringing in our LMS Managed Services team. This way, you can save on the costly overhead of a temporary hire and trust an expert who already understands your eLearning goals.
Our Managed Services team takes a proactive approach to client communication. We want to make sure you’re always satisfied with your LMS, and if you tell us about any challenges, we’ll dig in to find out how to fix them.
We can also work alongside your internal administration team, uncover any potential usage gaps, and coach your administrators on how to fill them.
Use technology to your advantage
Data entry tasks that once took hours can be done in mere minutes with SmarterU’s data sync capabilities. Simply choose which platform you would like to pull data from, whether it’s a CRM, HRIS, ERP, or something else, and we’ll facilitate regular data syncs to keep your information consistent across platforms.
Is there data in SmarterU that you’d like to put somewhere else? Our integrations are bidirectional, so we can do that too!
LMS Account Management
Director, Client Experience
You’ll always know who to talk to
We believe that fostering a strong relationship between our organization and yours is a key to success. That’s why we offer account management services from experienced professionals who can answer any questions about your contract, provide additional technical support, work with you through changes at your organization, and more.
Every account manager will work with you from day one, so you’ll always be able to turn to someone who knows your specific eLearning needs.
Clients love working with us!
"SmarterU is great for the ease of use, responsiveness of customer service if there is an issue, and suggestions are implemented proving that they actually listen to the users."
"The support staff is great! I love the chat feature. Someone is always quick to respond."
"I enjoy using SmarterU because of the customer service and implementation experience."
You want answers, not wait times. We boast a fast response time, but our responses are always meaningful. When our Success Desk team gets back to you, it’s with the details you need.
Meet the SmarterU LMS Client Success team leaders – Chris, Alli, and Jodane
Discover more SmarterU features that benefit your organization
Join us as we show you why your organization will benefit from making SmarterU LMS your learning platform of choice!
Our Client Success team has helped hundreds of organizations like yours successfully implement, launch, and grow with an LMS.
Manage and organize users, assign permissions, and track activity with SmarterU LMS’ powerful user management features.
Offer your learners perfectly tailored courses on any topic and include a mix of newly built and premade training content.
Help your team manage and enroll learners, provide notifications, and evaluate your training program's ROI with SmarterU LMS.
Meet regulatory standards and keep your team compliant. Whatever your needs, SmarterU LMS helps manage your compliance program.