LMS administrators are responsible for ensuring your organization’s LMS is configured correctly, is kept up-to-date and is easy to manage as possible. They are usually tasked with creating and managing user profiles, designing and organizing training content, tracking employee progress, and troubleshooting technical issues that may arise.
They also play a key role in evaluating training effectiveness by analyzing data on employee performance and training completion rates and identifying areas where training may need improvement or adjustment.
Overall, your LMS administrator can differentiate between a failed LMS that no one uses and a successful LMS at the heart of your knowledge management.
What are the skills and experience required to be an effective LMS administrator?
Sometimes, and especially for smaller companies, an existing employee with administrative or technical skills will be tasked to be your LMS administrator. Often, this new responsibility is an addition to their regular role.
Whereas larger companies, will often have a dedicated LMS administrator, hired or trained specifically for that role.
In any case, there are key skills that will help them be successful, including:
- Strong general administrative skills and proficiency with spreadsheets and other common office software.
- Basic understanding of instructional design principles in order to effectively create and organize training content within the LMS system.
- Strong communication skills to build relationships with other departments and stakeholders within the organization, and able to communicate both successes and failures.
- Ability to analyze data and metrics related to employee training and performance in order to evaluate the effectiveness of the LMS and make improvements as needed.
- Ability to troubleshoot technical issues or make adjustments to training content in response to feedback or changing organizational needs, so strong problem-solving skills are essential.
In addition, specific experience with the LMS platform being used by the organization is often important.
Many LMS vendors offer training and certification programs for their systems, and having experience and credentials in the specific LMS platform can be helpful for ensuring that the admin is able to manage the system and its features effectively.
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