Employee Onboarding
Are You Onboarding or Overwhelming New Hires?
Starting a new job is a big step for everyone. Your new hires are learning new responsibilities, memorizing new policies, and meeting new people—all while trying to minimize the time it takes for them to start contributing. But even the most qualified hires rely on their new employers to provide comprehensive onboarding that answers their questions and sets them up for success.
However, developing truly effective onboarding programs isn’t a simple task. Between managing the sheer volume and complexity of onboarding information and maintaining engagement with diverse new hires, there are numerous roadblocks that can arise in your search for optimal onboarding:
Information overload and retention: Too much, poorly constructed, or unorganized information during onboarding can overwhelm new hires, making it difficult for them to absorb, retain, prioritize, or apply critical knowledge.
Managing diverse needs and expectations: Balancing your new hire's unique onboarding needs while covering broad compliance topics is a big challenge for managers.
Engagement and outdated methods: Relying on traditional, passive approaches (like lengthy documents or PowerPoints) doesn't meet modern employees' desires for purpose, involvement, and growth.
Custom Learning helps organizations create onboarding that balances training obligations with your new employees’ expectations and learning preferences. We share your commitment to giving new hires the best chance to succeed because we understand that great onboarding leads to great careers:
Increased Productivity
Effective onboarding sets up your new hires to be productive from the very start.
Improved Retention
With a strong onboarding process, your organization is more likely to retain a higher percentage of its first-year workers.
Consistent Training
A formalized onboarding process ensures that your new hires start with the same foundational knowledge and consistent training, regardless of the trainer.
Enhanced Employee Engagement
A good onboarding experience starts building employee engagement from day one.
Reduced Stress
Providing your new hires with robust onboarding sets them up for success, builds trust, and reduces stress.
Stronger Company Culture
Effective onboarding can create, build, or improve your company culture.
Do you need a custom employee onboarding program?
See how we can help you develop a custom employee onboarding program that accelerates your new hire success and retention.
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Why Organizations Choose Custom Learning To Create Their Onboarding Training
Our Custom Learning experts work closely with your team to create onboarding training that’s precisely tailored to your organization's training objectives, culture, retention goals, and the unique needs of your new hires.
By partnering with Custom Learning, you'll get scalable and flexible onboarding that delivers consistent, high-quality training and reusable modules to meet evolving learning goals. Our approach to onboarding development transforms essential information like policies and protocols into engaging, focused courses—effectively improving your compliance, driving your team's performance, and fostering meaningful employee engagement right from day one.
How Custom Learning Helped SellerCloud Onboard New Clients and Users
SellerCloud, a software company that provides e-commerce platforms for retail stores, had a problem: with hundreds of clients across the globe, they needed to reduce the total duration of their software onboarding course while gathering metrics on the course’s effectiveness to ensure both employees and customers understand how to use the SellerCloud platform. They also needed to increase the accessibility and interactivity of their training to appeal to a diverse audience of learners.
SellerCloud reached out to Neovation’s Custom Learning team for a consultation. We worked with them to determine the gaps between their existing training courses and their project goals, and developed a new strategy for improving their software onboarding modules:
- Creating step-by-step software simulations so learners can explore and practice SellerCloud functionality in a contained environment
- Adding various engaging eLearning interactivities like click-to-reveal questions and answers
- Featuring knowledge checks in each module to prepare learners for a final quiz. Both the knowledge checks and the quiz help SellerCloud understand how learners are interacting with their training
- Designating “Core” courses to be used by online retailers and their employees to help businesses grow and reach their goals
After Custom Learning stepped in, SellerCloud’s training modules featured branded templates with 350+ slides, all including improved interactivity and professional narration. SellerCloud’s onboarding times dropped, and the eLearning knowledge checks and final quiz allow them to measure their learners' knowledge retention.
Read the full case study to learn how SellerCloud optimized its software onboarding training with Custom Learning
FAQ about Custom Employee Onboarding
Why is effective employee onboarding important for organizations?
Effective onboarding is crucial because it significantly boosts employee retention and the return on your hiring investment (ROI), both vital for profitability. High turnover is expensive—potentially costing about a third of an employee’s salary—making employee retention a financial necessity. A strong onboarding process quickly sets new hires up for success, aligns their work with business objectives, and improves key HR performance indicators.
How does onboarding benefit new employees?
Employee onboarding gives new hires a solid start by building trust, reducing stress, and providing an immediate sense of security, value, and inclusion. It helps them quickly access relevant information, develop necessary knowledge and skills, and meet the needs of the new work environment. A positive onboarding experience also creates a lasting, favorable first impression of your organization and fosters pride in its brand and culture.
Does implementing a strong onboarding process really help retain employees?
Yes, a strong onboarding process directly improves employee retention. Organizations with such a process report keeping a high percentage of their first-year workers. This is especially important because a significant number of employees can leave within the first 90 days, with some departing within their first week. Investing in employees' skills and professional development through onboarding makes them significantly more likely to remain with your company.
How does onboarding contribute to building a positive company culture?
Onboarding is a prime opportunity to cultivate a positive company culture and effectively highlight your brand from an employee's first day. It emphasizes human connection and social experiences, helping new team members feel connected beyond routine tasks. By establishing a strong learning culture and providing the tools for success, onboarding helps employees feel valued and promotes psychological safety.
Is employee onboarding a one-time event or a continuous process?
Employee onboarding is best understood as an ongoing process, not just a single meeting or event; it involves various activities over time and yields different outcomes. To retain new employees and help them flourish, onboarding should extend over weeks or even months. Effective onboarding then seamlessly transitions into "everboarding"—the continuous development and retention training for existing employees, reinforcing a culture of learning throughout their careers.
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