Success Desk™

What can we help you accomplish today?
Our Success Desk service provides you with all the help desk and technical support services you need for the proper management and success of your learning systems and initiatives.

Learning System Support

Experience our industry-leading support that helps you maximize your learning system investment.

Average first-response under 25 minutes
Meaningful responses tailored to you
We ask “why” to ensure we deliver the best solution
Explore Support Services
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LMS Implementation

Our in-house LMS Implementation Managers help simplify your learning system configuration with our fully guided process.

Expert guidance from planning to launch and beyond
Strategic partnership with a team that understands eLearning and business
“White-glove” service where we complete the implementation for you
Explore LMS Implementation

Learning System Administration

Have a vision of your eLearning program, but unsure how to reach it? We help you with any learning system-related task you want to accomplish.

A set of expert remote hands if you need admin tasks done in a pinch
Short- or long-term staffing alternative or for overflow work
Doing the heavy-lifting on new or revised LMS configuration projects
Explore LMS Administration
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Business Intelligence (BI)

Rely on your organization’s data and analytics to make smart decisions that propel your business forward.

Give your L&D department superpowers with data visualization
Custom BI dashboard development based on your specific needs
BI Experts can guide your project or create it for your organization
Explore Business Intelligence

Custom LMS Integrations

Connect your other tools, integrate your data, provide self-registration and eCommerce options, or any other custom integration you can dream of!

Scheduled data syncs, historical data imports, or LMS data migration
Sell your courses or course subscriptions with Shopify or WordPress
Custom development puts you in control of your ideal workflow, automation, or plug-in
Explore Custom LMS Integrations
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Become part of our L&D community

We publish a new learning hub article — full of useful, practical topics —  weekly.

Not sure where you want to start? Jump into one of our recently published articles and see where it takes you!

The Globe and Mail 2022 Report on Business Canada's Top Growing Companies Award
Craig Weiss Group - 2023 Top Learning Systems in the World, #19
Training Industry 2022 Watchlist Learning Management System award
Craig Weiss Group - Customer Service Pledge of Excellence
Canadian Franchise Association® (CFA) Member logo

See what our clients say

This is when we realized we were not just a customer, but instead, a partner. Over time, we expanded our relationship with SmarterU and have signed up for more services within the Neovation suite of products.

Anthony Sitchler

Director of Training, InMotion Entertainment

Read our client success stories