The training program completely transforms the learner experience and improves the limited interactivity that the courses previously contained. The retail training certification program is comprised of 8-courses featuring a sleek, modern design that engages and holds the attention of learners using videos, music, and audio effects.
Many unique aspects of the eLearning training program include the ability for the public to self-enroll and self-study and use multiple AI voices and avatars as guides to increase the courses’ personification. Creating 3D image-based environments with interactive branching scenarios helps achieve the desired level of cinematics, allowing the learner to immerse themselves with the training.
Each part of the design received consideration as to how it added to the whole experience, including the use of ambiance and special effects. Video-based scenarios depict safety and security risks in an establishment and ask learners to decide the correct course of action in each situation.
Throughout the course, learners respond to a series of knowledge checks designed to increase learner confidence and gauge the overall effectiveness of the training. The knowledge checks interactivity includes true or false, multiple-choice, and multi-select question types.
Lastly, learners complete an automatically graded practice quiz at the end of every module designed to help prepare them for the final certification quiz.