Getting learners fired up about training starts with providing a great learner experience. Since the learning management system, or LMS, is the main corporate learning hub, the way learners interact with and use it is important. 

A good LMS combines the features of an eLearning content library or database, holding courses, videos, and curated content; a search engine; and an online learning space. It might include quizzes, a way for managers or admins to create and track individuals’ learning paths, and a system for offering certificates or badges when a learner completes a course or curriculum. Some LMS platforms even make it easy to manage instructor-led or blended training, simplify course enrollments, or send notifications and reminders to learners.

More than an eLearning content library

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An LMS is primarily (but not only) a learning-resources catalog. It’s got to be easy to search, so learners can find the right courses and materials. The LMS is also the delivery platform for eLearning or online learning, and it should be easy to learn and navigate. 

The simplest LMS might support only conventional eLearning “courses” — collections of slides or pages with text, images, and perhaps embedded videos and quizzes. Other LMS platforms are more robust and support additional features like:

  • Ability to create or import eLearning content in a variety of formats, like videos, podcasts, and more
  • Message boards or discussion forums where learners enrolled in a course can use an email-like format to discuss the material
  • Gradebooks or other mechanisms for managers or instructors to record learners’ performance on assignments and quizzes
  • Wikis or resource sections where instructors and/or learners can post curated content and link reference materials
  • A place for a course syllabus in an academic setting
  • A way for managers or admins to collect and analyze data on learners, from the basic — course completion, time spent — to the complex and customizable
  • Dashboards to manage enrollment and notifications or reminders for instructor-led and blended learning solutions
  • Integration with social collaboration platforms, third-party content libraries, and more

An eLearning hub

The LMS is the central hub for all learning activity. 

The learner experience often starts with a search for courses or other content. Learners — or their managers — might be looking for specific course or they might browse a “catalog” of offerings. 

The next step is enrolling and perhaps configuring the notices and reminders. 

Some LMSs include a calendar function and way to set and track due dates and deadlines. Learners often submit assignments, take quizzes, and complete surveys using the LMS.

Many LMS platforms support some form of scaffolding or prerequisites to steer learners into courses in an appropriate order and prevent them from enrolling in advanced classes until they’ve completed the fundamentals. 

Managers should be able to see learners’ progress and help them choose their next courses.

All in all, the LMS should provide a great experience: for learners, for their managers, and for the L&D team who oversee the creation and use of learning content.

Poor Use with
Adult Learners
Effective with
Adult Learners


Simple games layered on top of content

Scenario-based games that use the content

Leaderboards, competition

Fan excessive competition among employees or teams by offering large prizes for top performers and/or shaming those with lower scores

Challenge employees to beat their own past performance, or design a leaderboard that shows each employee only the four scorers above and below them

Points, rewards, badges

Award points or levels for completing sections of training or playing for a set number of minutes

Award levels, badges or points for recalling or applying content correctly, demonstrating mastery

  • Remember — bookmark, google, link, search
  • Understand — annotate, Boolean search, journal, tweet
  • Apply — chart, display, execute, present, upload
  • Analyze — attribute, deconstruct, illustrate, mash, mind map
  • Evaluate — comment, editorialize, moderate, network, post
  • Create — blog, film, integrate, podcast, program, publish
A smiling, mature man with short brown hair and a mustache. He sports a black suit jacket and a gray button up shirt with no tie.

As Neovation's Manitoba Territory Manager, I'm continually reminded of the resiliency, innovation, and initiative of Manitoba’s business community. Seeing these budding entrepreneurs develop and present their business plans reinforces that Manitoba is a great place to do business.

– Gord Holmes

Traditional learning
Adaptive learning
Difficult to measure results
Measurable analytics to prove ROI
One-size-fits-all training
Personalized training workflows
Facilitates skills gap between employees
Reduces skills gap between employees
Lower engagement and course abandonment
Increased engagement and user satisfaction
Time saved for the L&D department
Pamela S. Hogle

An experienced writer, editor, tech writer, and blogger, Pam helps you make sense of learning science and eLearning technology. She provides information you can use to drive improvements in your training effectiveness and ROI.

Read more articles by Pamela S. Hogle