This is an amazing tool — we’re getting employees to continually engage in learning to allow that retention. And it allows us to measure where the knowledge gaps are immediately. We can then develop activities to cover any knowledge gaps. It also allows the principals of the dealerships to encourage their employees because now they will have a dashboard that demonstrates to them ‘this person isn’t proficient in the sales techniques’ or ‘isn’t proficient in this particular product.’
We were wowed — and we still are — by the Netflix-style interface. That really is aesthetically pleasing and it’s also intuitive and easy to use. And for us, that’s really important.